Frankly View

Elevate your hotel's reputation and guest engagement strategy by integrating the Lighthouse Reservation Manager (Booking Planner) with FranklyView, a specialized feedback and reputation management platform. This seamless connection automates the critical process of gathering guest sentiment, removing the manual effort of sending survey invitations. By linking your Lighthouse PMS directly to FranklyView, guest data is automatically synchronized upon check-out, triggering personalized feedback requests at the perfect moment. This ensures high response rates and gives you a continuous stream of valuable insights into your operational performance, directly from the people who matter most—your guests. For hospitality businesses, this integration is a powerful engine for driving online visibility and direct revenue. FranklyView doesn’t just collect internal feedback; it actively encourages satisfied guests to share their positive experiences on public platforms like TripAdvisor, Google, and Zoover, significantly boosting your online ranking. simultaneously, the system acts as a safety net by flagging negative feedback in real-time, allowing you to address service issues privately before they become public complaints. By turning guest data from Lighthouse into actionable reputation management, you can build trust, improve service quality, and convert happy guests into loyal, direct-booking repeaters.

• Automated Survey Dispatch
• Reputation Boosting
• Real-Time Negative Alerts
• Customizable Feedback Forms
• PMS Data Synchronization